Payment Policy
Effective date: October 11, 2026
Definitions
In this Payment Policy, "Hillcrest Bathware," "we" and "us" refer to the operator of the store; "Customer" or "you" means a person purchasing from us; "Order" means a purchase submitted at checkout; and "Processor" means the payment provider associated with the payment method the Customer selects.
1. Scope
1.1 This Payment Policy governs the payment of Orders placed with Hillcrest Bathware and is intended to keep checkout simple, clear and secure.
2. Accepted Payment Methods
We accept these payment cards: American Express, Diners Club, Discover, Elo, JCB, Mastercard, UnionPay, Visa. Google Pay, PayPal and Shop Pay are also available where your device, browser and account support them.
2.1 The methods available for a particular Order are displayed at checkout before the Customer confirms it.
3. Security of Payments
3.1 The checkout is protected by SSL/TLS encryption. Payment is completed through Shopify's checkout and the Processor, in accordance with PCI-DSS standards. Hillcrest Bathware does not hold full payment card details on its servers.
4. Currency and Order Total
4.1 Prices are stated in US Dollars (USD). Before an Order is confirmed, checkout displays its total, comprising the product price and any applicable sales tax. No hidden fees or unexpected charges are added.
5. Confirmation of Orders
5.1 Once payment succeeds, the Customer receives an Order confirmation by email. If that message does not appear within a few minutes, the Customer should look in the spam or junk folder and, failing that, write to support@voogli.com.
6. Declined Payments
6.1 Where a payment is declined, the Customer is advised to:
- confirm that the billing information has been entered correctly;
- verify that the card carries sufficient available funds;
- check whether the bank or card issuer has imposed any restriction;
- attempt payment with a different method; and
- if the difficulty persists, contact the issuing bank or request assistance from us.
7. Billing Enquiries
7.1 Questions concerning billing or payment may be directed to Hillcrest Bathware as follows:
Email: support@voogli.com
Phone: (601) 255-0978
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT