Shipping policy

Effective date: October 11, 2026

The numbered clauses below set out how Hillcrest Bathware delivers orders placed at voogli.com, from the moment an order is received until the parcel reaches your address.

1. Delivery area

1.1 We deliver to addresses in the 50 U.S. states, Alaska and Hawaii included, and to Washington, DC.

1.2 Parcels cannot be sent outside the United States. U.S. territories and APO/FPO addresses fall outside our delivery area.

2. Carrier and dispatch point

2.1 Hillcrest Bathware packs and ships its own orders. Parcels travel with USPS (United States Postal Service) and leave from our address in Hattiesburg, Mississippi: 29 HILLCREST DR UNIT 14, HATTIESBURG, MS 39402. Our stock is kept at this same address.

2.2 Standard Shipping is the only service on offer. We do not provide expedited or express delivery.

3. Delivery charges

3.1 Standard Shipping costs nothing for orders to our delivery area, and no minimum spend applies.

3.2 The free service takes the parcel to the address you enter at checkout. Assembly, installation and in-home delivery are not part of it.

4. Cutoff and order processing

4.1 Our order cutoff is 2:00 PM U.S. Central Time (CT, observing CST/CDT as applicable). Processing for an order received before the cutoff on a business day begins that day; an order received after the cutoff moves to the next business day.

4.2 Processing normally takes 0-1 business days. Saturdays, Sundays and major U.S. holidays do not count as business days.

5. Time in transit

5.1 From dispatch, Standard Shipping by USPS is estimated to take 2-4 business days. That estimate also covers Alaska and Hawaii.

5.2 Transit time is counted separately from processing. Your location and carrier conditions can move the actual arrival date.

6. Tracking your parcel

6.1 When your parcel ships, we send an email with its USPS tracking number so you can follow the delivery.

7. Charges at checkout

7.1 The product price and any applicable tax appear at checkout before you confirm payment. Nothing is added afterwards.

8. Parcels that are late or missing

8.1 If tracking stops updating or a parcel is well past its estimated window, let us know. We will raise the matter with USPS and work toward a resolution.

9. Shipping questions

Reach our team about delivery here:

Email: support@voogli.com

Phone: (601) 255-0978

Hours: Monday-Friday, 9:00 AM - 6:00 PM CT